When Oakland Green Interiors installs and maintains your plants, we stand behind their health and appearance. If a plant declines due to disease, insect issues, or watering problems, we’ll replace it promptly at no cost to you. Our priority is to keep your plants looking healthy and beautiful year-round.
While we take full responsibility for the care we provide, there are some situations beyond our control where replacement isn’t included. These include:
Watering, pruning, or care attempts by anyone other than OGI staff
Accidental or intentional damage by employees, visitors, or the public
Climate issues such as inadequate heating, cooling, or ventilation
Theft or mysterious disappearance of plants and/or containers
Plants being moved without OGI approval
Reduced lighting levels below the conditions specified for plant health
Damage caused by foreign substances (e.g., construction dust, spills, harmful liquids)
Review our maintenance service terms and conditions agreement for Interior Plant Maintenance.
Review our maintenance service terms and conditions agreement for Exterior Plant Maintenance.
Maintenance services are billed monthly in advance, with payment due within 10 days of the invoice date. A 1.5% late fee per month will be applied to balances more than 30 days overdue. Accounts more than 30 days past due will have their replacement guarantee suspended until payment is received, and accounts more than 90 days past due may be subject to service termination. Rates are reviewed annually and may be adjusted to reflect changes in operating costs or inflation.
If you would like to review the terms and conditions of your maintenance contracts for interior plantscape accounts and/or exterior plantscape accounts, please give our office a call at 614-268-9466 with any questions that you may have.
